What company 'A' need to provide first class IT management system and staff?
One point of contact for all IT problems (help desk), 24 * 7 monitoring and warning, vendor management, where support for hardware, system administration (password reset, creating user accounts, etc.), change management, reporting and root cause analysis, research new technologies that are relevant to what the company "A" does not, Service Level Agreements, software / application support, backup, Printer Admin, Network Management, Server Management, Desktop Support, remote access, normal incidence analysis, discounted hardware and software? List and continue running.
So what can the company 'A' do?
Getting employees who have been good with computers to help with the problem?
This will not provide you with all the above requirements. Individuals who may be involved in repairing large computer at home, but they have experience in the IT business? Imagine they spend all day working to improve the printing problem. They may or may not get fixed. Each time they have spent time doing work they should be trained to do their work used trained and paid. Effective, you will pay the non-IT professionals to perform professional duties. So what next?
Professional IT workers, or even a team?
Hire all the people you need to provide the services you need. How much of that person? Research shows that one of TI employees needed per 40 staff. So, you will need for a company to support employees 'A'. This is a busy working person will cover desktop support, helpdesk, network support, R & D, analysis of causes and others you may think he can manage - after all he only has 24 users to maintain! Maybe he can, but not when it is sick, on holiday, or need to see two incidents at the same time. He also must be trained well on the desktop, server and network support, do not forget customer facing skills. When it does not have a backup he should be senior staff, capable of self-employed. Estimated salary of £ 40 - £ 50k and benefits, training and holiday closing. Maybe there are alternatives?
Using IT Company. If you have problems paying their hours to come and improve it.
IT companies will only be paid if you have a problem. Does this encourage them to improve the root causes? Will prevent problems before they occur? NO! You can find systems let you down and when you find it impact your business you must pay for a repair fast. Do not forget you not only pay engineers. You lost money as an employee you can not work at full capacity when their system is not working. You can even pay twice as much when you have a problem.
And for all this money you get a break / fix support. What about all the things we mentioned? You really need to have the right IT management. Will you pay per hour for all of them also? Difficult to price on what this will cost more than a year, and make difficult budget time.
Solutions - Use IT Managed Services Company.
The first thing that must be mentioned is the cost. Simply by multiplying the number of servers, desktop and laptop you need to be supported with fixed monthly payments you set a budget for support of TI.
Company to 'A' cost will be around £ 10,000 per year. This is much less than employ your own staff. This is also likely to be much less than using Pay As You Go IT support. So what you get for the money? You get everything mentioned at the beginning of this article:
One point of contact for all IT problems (help desk), 24 * 7 monitoring and warning, vendor management, where support for hardware, system administration (password reset, creating user accounts, etc.), change management, reporting and root cause analysis, research new technologies that are relevant to what the company "A" does not, Service Level Agreements, software / application support, backup, Printer Admin, Network Management, Server Management, Desktop Support, remote access, incident analysis and regular update meetings, discounted hardware and software . So how IT Managed Services gives you more options than others, while still setting cost less?
IT Managed Service company that arranged for the IT department for several companies. With the right tools, download, experience and software, IT support costs reduced because of increased efficiency.
IT Managed Services company working with the issues will improve after they appear. In many cases even before customers have seen. 24 * 7 menyiagakan means that will appear after the company issues a Managed Service is aware of and problems can be resolved before affecting your business. This also means that problems are fixed more quickly, as engineers have direct access to your system 24 hours a day. They do not even need to enter them only device connected to the problem, solve problems and move on to the next occurrence.
Using dikelola IT service providers also means that your IT needs addressed quickly, as they tend to only use engineers with extensive experience of the real world. Managed IT services companies can employ the best because they know it's those skills that help protect their client's IT systems. Managed IT services company to work for this IT system over time, otherwise they do not meet the stringent SLA's (Service Level Agreements) that they specify. If the problem is ignored and they should increase it means to travel to your site to overcome. That costs them money, so it make sense for the company managed IT services to ensure that your system works.
In most cases they will help you with strategy. This is done to monitor and analyze the information they get from the system menyiagakan, and incidents raised by users. By using this information dikelola IT services company working with their clients to reduce the number of incidents raised. This saves your company, and their time and money.
Of course a Managed IT Services company with you does not mean everything is included. If you have a job development, or the other new requirements may be imposed additional costs, although you should still budget support.
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